Frequently Asked Questions

Registration

Click Here (http://www.campheritage.org/summer-camp/registration-instructions/) and you will find detailed instructions on how to complete the registration process. If you would like assistance or need a paper copy of the reg­istration forms mailed to you, please call (515) 223-1197 ext. 2130.

If you do not know your login information, you have three options:

  1. You can create a new account. (Previous campers can save quite a bit of data entry by choosing option 2 or 3 below.)
  2. If you know the email address or phone number you supplied on a previous camper application or online account creation, you can click on “Forgot Your Login Information?,” enter your email address or phone number and your login information will be emailed or texted to you.
  3. You can call (515) 223-1197 ext. 2130 and ask the Youth Department Secretary to tell you what email and/or phone number is associated with your account. (You will be asked some questions to verify that you are who you say you are.)

Please create a separate online account for each household.

Signing up multiple family members on one account works great. However, when you sign up multiple campers from DIFFERENT households under one account, things get complicated. The primary contact on the account will receive all communications from the camp. In the case of emails this is not a huge problem. The primary contact can simply forward the email to the other parent(s)/guardian(s). However, if there happened to be an emergency at camp, valuable time could be wasted obtaining the appropriate contact information for a camper’s parent/guardian. All forms and waivers, whether online or paper, must be signed by the camper’s parent/guardian.

The programs at Camp Heritage are specific to the camper’s age group. We have found that campers tend to be happier and more interested with a program that is specifically designed for them. Exceptions are granted on occasion.

Campers have the opportunity during the online registration process to request a specific counselor and/or cabin mate(s). Every effort will be made to accommodate the cabin mate requests. Our counselors rotate from week to week, so it may not be possible to honor all requests for a specific counselor.

As long as it is age appropriate for your child, we do accept requests for campers to stay multiple weeks. Campers staying over will be supervised during the transition on Sunday, eat a tasty lunch, and have their laundry done so they can start the next week fresh.

Campers may be picked up from 9:00-10:00 AM in the Wilderness Pavilion. Please be on time. Your children are anxious to see you and tell you all about their week. If you are unavoidably delayed, please do us the courtesy of calling to let us know when to expect you.

Because your child is important to us, campers are only allowed to leave with adults who have been designated as authorized pick-ups within your online account or on your paper registration form. The authorized pick-up must present a valid photo ID and sign them out. To help us avoid awkward situations and unnecessary delays, please alert us if other pick-up arrangements have been made. Should you desire or need to take a camper from camp prior to our scheduled pick-up time, arrangements must be made with the camp office.

Registration is from 2:00-4:00 PM on Sundays in the Lakeview Lodge. We are not set up to provide early registrations. Our time between 10:00 AM and 2:00 PM on Sundays is spent preparing for our incoming campers. Please plan to stay until your child has completed the registration process. Your camper’s first meal here is Sunday supper and their last meal here is Sunday breakfast.

Finances

Camp Heritage is an outstanding value! Many other summer camps that are comparable to Camp Heritage in quality charge up to three times as much as we do and still not offer our incredible list of activities or our outstanding camper/staff ratio of 3 to 1. This is possible because we are a non-profit organization sponsored and subsidized by the Iowa-Missouri Conference of Seventh-day Adventists. Adventists believe that providing positive Christian experiences for kids is a high priority.

Fees include lodging, meals, activities, secondary accident insurance, 24-hour camper supervision, and cabin photo. Camp store items are NOT included in the camp fee. All camps (except Family Camp) are seven day sleep over camps.

We accept VISA/MasterCard/Discover credit cards, debit cards and eChecks online. We also take money orders, cashier’s checks, and personal checks via the mail. At camp we accept CASH (US currency only) as well as all of the previously listed forms of payment. We do NOT accept wampum or rupees. We apologize for any inconvenience this may cause.

Monthly payment plans are also available. Simply register your camper online and choose your preferred payment method in the payment section.

Any unpaid balance is due upon arrival at camp.

Camp Heritage believes that no child should be denied the life-changing experience of summer camp for lack of money. Camp Heritage has a Campership Fund, made possible by generous donations given specifically for this purpose. These funds are limited and are allocated on a first-come, first-served basis.

In order for a camper to be considered for assistance from the Campership Fund, a request form must be completed and returned to Camp Heritage. You will be notified if there were sufficient funds to grant your scholarship request. If not, the balance of the fee is due upon arrival at Camp.

If a check is not honored by the bank on which it was written because of insufficient funds, a $25 service charge will be applied to cover the cost of additional handling and bank fees. If your credit card is declined, you will be notified and asked to make payment by another method.

If your child is unable to attend camp for any reason and you give us advance notice, we will give you a full refund. No shows are eligible for refund, less a $20 processing fee. Once a camper has completed the registration process at Camp Heritage on Registration Day, no refunds will be given.

Credit card charges can be refunded promptly back to the card. If the camp fee was paid by another method (check, money order, etc.), a refund check will be issued by the IA-MO Conference. Every effort will be made to issue refund checks for Cub Camp, Junior 1 Camp, and Junior 2 Camp at the beginning of July and for Family Camp, Teen Camp, Teen Canoe Camp at the beginning of August.

We do not offer any discounts at this time.

Medical

Please do not bring your child to camp if he/she currently has, or has recently been exposed to, a contagious condition, i.e. pink eye, an infestation of lice, chicken pox, etc.

One of the most important items we need from you is your child’s Health History & Medical Consent Form. Completion of this form is part of the online registration process though you may choose to bypass it and complete it at a later time. We request that you review the form within seven days prior to your camper’s session to make sure that all of the information, especially concerning medications, is still correct. You can now take advantage of e-signature on this form so you do not need to hand-carry, fax or mail the form to us.

Not sure where to find your child’s uncompleted health form so you can finish filling it out or review it? Please login to your account online and click on your camper’s name. Click on the plus sign next to Forms and you will be able to see the forms associated with your camper’s account. Please review the Health History & Medical Consent Form and complete any other forms that say they are incomplete.

You are no longer required to provide us with a copy of your camper’s complete immunization record. You will simply have to indicate whether or not your camper’s immunizations are up-to-date and type your e-signature on your camper’s Health History & Medical Consent Form. We do ask for the date of the camper’s most recent tetanus shot.

You do not need to bring a copy of your camper’s medical insurance card to Registration. Please fill out your camper’s medical insurance information in the appropriate place on your camper’s Health History & Medical Consent Form. If your camper is not currently covered by health insurance, please e-sign the appropriate waiver on your camper’s Health History & Medical Consent Form.

Please send all necessary camper medications in their original pharmacy containers with labels indicating the camper’s name, dosage, and directions. Provide enough of each medication to last the entire time the camper will be at camp. Medications will only be accepted if they are in original packaging.

A health professional is on duty 24 hours a day to take care of minor ailments and dispense all medications. They will also provide first aid and/or refer a camper to more advanced medical care as necessary. Numerous staff members hold current CPR and First Aid Certification.

Parents and guardians will be notified of a child’s illness or injury at the discretion of the medical team with the following guidance:

  1. Any influenza-like symptoms and any illness requiring transport to a more advanced medical facility (i.e. hospital, office of camp physician) will require immediate notification of parents/guardians.
  2. Incidences requiring repeated evaluation will be documented and notification made to parents in a timely manner.
  3. Minor issues that arise at camp that require minimal follow-up will not be phoned to parents.

Camp Heritage has limited accident insurance. This insurance will act as primary coverage to a certain level and family insurance will be secondary. Health insurance for personal health issues such as the flu, earaches, pink eye, etc. remains the family’s responsibility as well as prescriptions needed for such events. Information on specific coverage and limitations is available from the Iowa-Missouri Conference.

General

Campers share a cabin with up to 7 other campers (5 for Cub Camp) and a counselor. Cabins are carpeted and have air conditioning. Campers will sleep on bunk beds with safety rails installed on the top bunks, per ACA standards. Bathrooms and showers are located in a nearby bathhouse.

Kids always enjoy shopping at the camp store. With the help of the friendly staff in the camp store, your camper will have the opportunity to buy things that can help them remember their fun-filled week at camp. The store is stocked with a wide variety of items including water bottles, key chains, stuffed animals, t-shirts, sweatshirts, baseball caps, and many other things that have the Camp Heritage logo on them! Snacks and miscellaneous items such as toothpaste, deodorant, etc. are also available. Soda is not sold in the camp store

The camp store is typically open after lunch and supper. A schedule is made so that each cabin has a chance to visit the store at least two times during the week.

Typical camp store deposits range from $20-$50. You may deposit store money online or bring it to registration. To prevent loss or theft, we encourage campers to use the camp store as a bank and deposit any money they bring to camp into their account. Any money left in the camper’s store account will be returned to the camper and/or parent at Camper Check-Out on Sunday morning before they leave camp. Camp Heritage is not responsible if the camper loses his/her refund.

Every evening your camper will go to one of our campfire areas with their cabin mates for a memorable program complete with a real live campfire. Campfire begins with the singing of Camp Heritage favorites, old and new; songs that campers remember for years after their week is over. Campers will sit back and relax as energetic staff put on a memorable program that creatively presents a character building lesson. Each year campers report that campfire is their favorite part of camp.

Campers are NOT permitted to have cell phones at camp. Cell phone reception at Camp Heritage is sketchy at best so using a cell phone to call or text is not practical. Essentially, investing in two tin cans and some string might prove more effective for long distance communication than using a cell phone. We want your child to enjoy their week at camp, interact with new friends, experience God’s outdoors, and not be distracted by games, music, or apps on their phones.

Camp Heritage is a Christian camp operated by the Seventh-day Adventist denomination. Children from all religious backgrounds are welcome to attend. The majority of our campers (even non-Christians) feel very comfortable with the program. It is not our intent to pressure campers to be Christians; however, the invitation to consider it will be made at some point during the week. There will be prayers before meals, at the beginning and end of the day, and a short cabin worship or story time each day. If you have further questions, please feel free to contact us.

Phone Calls – Please remember, campers are NOT permitted to have cell phones at camp (see Cell Phone section for more details). You are welcome to call, but we prefer that parents only use phone calls as a form of communication with their camper if there is a family emergency. The three main reasons for this are:

  1. Our schedule is very full and there is simply not a good time for campers to make or receive phone calls.
  2. For some campers phone calls from home can actually cause homesickness.
  3. We have only one main phone line at camp and we prefer to keep it open for business as much as possible.

Be assured that we will allow your camper to call home if they want to, but do not take it personally if they are having so much fun they simply forget to.

Snail Mail – All campers like to receive mail. Please mail your letters or packages early to make sure they arrive while your camper is at camp. (Include a return address just in case.) Please do not send anything from our Do Not Bring List (see Packing List section). Mail and packages should be addressed as follows:

Camp Heritage
{Write your camper’s name on this line}
376 Camp Heritage Road
Climax Springs, MO 65324

Camp Heritage Delivery Service – Postage can be expensive, so you may bring your letter(s) and/or package(s) to registration, tell us what day(s) you would like them delivered, and we will be glad to take care of them for you. On Registration Day you can also purchase items at our Camp Store booth and create a personalized package for your camper and we will deliver it on the day of your choice.

Email – Through your online account you can send your camper emails! Your emails come to our camp office and are printed and delivered to your camper. Emails received by 10:00 AM will be distributed during the lunch time mail call. Emails received after that time will be held until the following day. (Emails sent after 12:00 PM on Saturday will not be delivered.) Please know that this is one-way email. Your camper cannot respond to the emails.

Printing and distributing email is a labor intensive activity for our staff. We ask that you send no more than one email per day and messages should be worth the paper they are printed on. We are trying to keep costs manageable, and your help will determine if we will have to move to a pay- per-email system.

If you would like to allow family members or friends to email a camper, you must log into your online account, click on the Email a Camper link, choose Create Friend Accounts (right hand side next to email form), and follow the instructions.

Tips for Letter/Email Writing – Summer camp offers kids and parents the chance to develop a rarely practiced skill — letter writing. Write as often as you want. Keep in mind that this is your child’s connection to home and family. Give your child pre-addressed, stamped envelopes or postcards so that they can keep you informed of camp activities. Your letters should be upbeat. Although there are benefits in keeping your child informed of what’s going on, don’t go into great detail since the young adventurers might feel they’re missing something back home. It’s fine to write that you miss your child, but don’t include things like the house is so quiet without you or that the dog and cat miss them. These kinds of statements could cause your child to feel homesick. Instead, ask specific questions in your letters about your child’s activities… cabin life… friends, etc. This will help him organize his letters home.

Daily Camp Schedule

A typical day follows the schedule listed below.

 

7:00 AM                  Reveille and Clean-up
8:00 AM                  Flag Raising
8:15 AM                   Breakfast
9:00 AM                  Camper Duties
9:30 AM                  Camp Council
10:00 AM                Camper-Selected Activity #1
11:15 AM                  Camper-Selected Activity #2
12:15 PM                  Lunch Line Call & Mail Call
12:30 PM                 Lunch
1:15 PM                    Camper Duties/Camp Store
1:45 PM                   Quiet Time
3:00 PM                  Camper-Selected Activity #3
4:15 PM                   Camper-Selected Activity #4
5:30 PM                  Supper
6:15 PM                  Camper Duties/Camp Store
6:45 PM                 Flag Lowering
7:00 PM                 WooHoo (Group Activities)
7:45 PM                  Campfire
9:00 PM                 Reflections & Lights Out

For GPS or turn-by turn directions use:
376 Camp Heritage Road, Climax Springs, MO 65324.

Click Here to open our Directions page.

This summer, millions of children will get their first taste of independence at a summer camp. For many, it will also be their first experience with homesickness. Most kids need a few days to adjust to life at camp and being away from home. During this time, kids miss their parents, pets, friends, and familiar surroundings. Most kids cope with these concerns and, with the help of camp staff, build support systems. Communicate your love and confidence in your child’s ability to work through problems. Remind him, if necessary, that he has made a commitment of the week. Overcoming a longing for home, dealing with upsets in the cabin and learning to care for oneself are important challenges to be faced at camp. Click Here for some specific suggestions you can use to prepare your child for or help your child cope with homesickness.

Any items your child may have lost or forgotten during the week will be collected and waiting for pick up at Camper Check-Out time. If your camper leaves something at camp, call the camp office and ask that a Lost & Found Form be filled out. You will be charged for the actual postage plus a $5 handling fee for any lost and found items, medications, and/or any other item you ask us to mail. You can help to minimize these extra charges by taking a few extra minutes at check-out to make sure you are returning with all your camper’s necessary items.

Due to limited storage space, we may not hold unclaimed items beyond two weeks following the conclusion of your camper’s session. Camp Heritage is not responsible for lost items.

Your camper will enjoy three healthy meals each day during his/her stay at Camp Heritage. The meals are vegetarian (meatless), but do include eggs, cheese and dairy products. The menu is camper friendly and nutritional balance is always considered. Special requests for allergies may be accommodated. Please call or email the camp office if your camper has dietary concerns.

Many people ask where they can get the words or music to the songs we sing at camp. To honor the artists’ rights to their work we do not sell or give away copyrighted music. As the summer progresses, we intend to post a list of the songs we regularly sing on our web site. Many of the songs we sing at camp can be found and purchased from iTunes and Amazon, and can be listened to on websites like Spotify and Pandora.

We often photograph and film our campers and visitors for promotional purposes. Your presence at Camp Heritage grants us permission to use this material in online and physical media.

While the primary function of our camp staff is to make a great experience for your camper, we will try to post photos to our online photo gallery a few times during each camp session. We do not guarantee that we will post a photo of your camper, but you will get a good overview of what camp is like. Keep in mind that due to our remote location our internet can be unreliable and slow. We will do our best to get photos uploaded quickly but technology (and camp life) may slow down our intended schedule.

To view photos you must log into your online account. If you do not remember your username and password, please DO NOT set up a new account. You are only able to view photos for the session your child is registered for. Create Friend Accounts in the photo gallery so your friends and extended family can view the photos too.

Campers may be picked up from 9:00-10:00 AM in the Wilderness Pavilion. Please be on time. Your children are anxious to see you and tell you all about their week. If you are unavoidably delayed, please do us the courtesy of calling to let us know when to expect you.

Because your child is important to us, campers are only allowed to leave with adults who have been designated as authorized pick-ups within your online account or on your paper registration form. The authorized pick-up must present a valid photo ID and sign them out. To help us avoid awkward situations and unnecessary delays, please alert us if other pick-up arrangements have been made. Should you desire or need to take a camper from camp prior to our scheduled pick-up time, arrangements must be made with the camp office.

Registration is from 2:00-4:00 PM on Sundays in the Lakeview Lodge. We are not set up to provide early registrations. Our time between 10:00 AM and 2:00 PM on Sundays is spent preparing for our incoming campers. Please plan to stay until your child has completed the registration process. Your camper’s first meal here is Sunday supper and their last meal here is Sunday breakfast.

Each year the camp receives applications from dozens of applicants who are interested in working at camp. Our staff members have been referenced multiple times, undergo a personal interview, and have a national background check completed. In addition to this process the staff members are evaluated by their interest in working with children and by their individual skills in the outdoors and activities provided by the camp. Many of our staff members are CPR and First Aid trained, and hold other additional professional certifications.

Want a little more info about the Teen Canoe Camp canoe trip?  Here you go!  On day one of our trip, we will load our gear into a trailer, eat breakfast, make a sack lunch, have worship, load up and head out. We will make a short stop at Wal-Mart for campers and staff to purchase last minute supplies and stock up on snacks for the trip. Then we reload the buses and head for the river.

When we arrive at the river, we will eat lunch and then launch out onto the world famous Current River. Campers are assigned three to a canoe. For an up-charge of $10, a pair of canoers could have a two per canoe arrangement. We canoe approximately 11 miles on day one.

At the end of day one, we will camp out at a U.S. Parks Service campground. While we will be eating supper and having worship together, boys’ and girls’ camping areas are in different group camp sites. Typically, we will camp under the stars on large sheets of plastic. Campers are welcome to bring tents, if they so desire.

Day 2.  Following breakfast, preparation of sack lunches, and worship, we will break camp and head back to the river. Day two will include the opportunity to observe a couple of cold, refreshing springs. Submerging themselves in the river just downstream from the spring should wake your campers right up! We will canoe approximately 11 miles on day two. At our take out spot we will remove all trash from our canoes, change clothes and have supper. Then it’s time to load the buses and head back to camp!

A couple bonus notes:  Generally, all of our staff, including our life guards, will be on the trip. Our camp nurse is also on the river with us.  For the past several years, most Missouri caves have been closed due to White Nose Syndrome, a disease that affects bats. If this closure is lifted, campers will have the opportunity to enter a cave on our trip. All campers and staff entering a cave are required to wear helmets, which the camp brings on the river.

Unfortunately Camp Heritage seems to have more than its fair share of ticks and chiggers. Be sure to send insect repellent with your campers and encourage them to use it. Teach them on how to prevent tick/chigger bites before they get to camp (i.e. wear insect repellent, don’t walk through tall grass or forest undergrowth if it can be avoided, shower each evening, perform a tick check before bed, etc.).

If your camper develops symptoms of a tick-borne disease (i.e. rash, fever, flulike symptoms, etc.), seek medical attention promptly. Be sure to tell the health care provider that your camper attended summer camp where he/she may have been exposed to a tick bite. Most cases can be successfully treated with specific types of antibiotics, especially if treatment is started early.

For the convenience of our campers from the Des Moines, IA area, we offer a shuttle between Des Moines and camp on Sundays. Fares are $70 round trip ($35 each way). Space is limited so reservations are required. Shuttle reservations are made as part of the online registration process. Other pick-up locations along the Highway 65 corridor may be arranged. Please contact the camp office to work out the details.

The shuttle pick-up and drop-off location is at the Des Moines First Seventh-day Adventist Church at 2317 Watrous Avenue. The shuttle will depart from Des Moines at 12:30 PM. Plan to arrive by 12:00 PM so that we have adequate time to complete our check-in process. Campers can be picked up from the same location on the following Sunday at 12:00 PM.

Your camper’s check-in at the shuttle pick up location and later at camp will be much simpler if their balance is paid in full and all their paperwork has been completed properly online.

In the best interest of our campers, we invite parents and other guests to visit only on the opening and closing days of camp.

Summer days are generally hot and humid with daytime temperatures ranging from the low 80’s in early June to the upper 90’s in July. At times heat indices can be over 100 degrees (higher likelihood in July). Sunscreen is a must. Occasionally we may experience rain or thunderstorms (higher likelihood in June). It is wise to pack a light jacket for such cool or wet weather. Surface water temperatures on the lake average about 80 degrees in the summer. In the event of extreme heat or rain, we will adjust our schedule and programming as necessary.

Click Here for a detailed packing list as well as a list of things to leave at home.

Any personal effects that are brought to camp need to be in good working condition and are the responsibility of the camper. It is a good idea to label personal items with the camper’s name, especially clothing, towels, and washcloths. Camp Heritage cannot take responsibility for lost, stolen or broken items.

Should the camp administration suspect that a camper has brought prohibited items, Camp Heritage reserves the right to search the camper’s belongings and seize prohibited belongings. At the end of the week, if there are any items that were taken and are legal, they will be given back to the parent or authorized pick-up person prior to leaving camp. If illegal items are found, the items will be turned over to the proper authorities and the camper’s parent/guardian will be contacted.

This summer, our staff will invest over 6,000 hours into the ongoing evangelism efforts at Camp Heritage…EVERY WEEK! Collectively, our staff will pour their hearts and souls into over 46,000 hours this summer, trying to help campers experience a clear picture of a loving Savior who wants to have a relationship with them.

Volunteers

We have some incredible volunteers who help Camp Heritage in a variety of ways throughout the year. We have been blessed by people sharing their construction, masonry, painting, cooking, cleaning, mentoring and medical skills, just to name a few. If you would like to help out in a hands on way, let us know!

Donors

Our donors help us do what we do best – work with campers. Whether by investing in campers through our Campership Fund or helping maintain and grow our facilities through a building project on our grounds, our donors are helping Camp Heritage meet its foremost goal, Connecting Campers with Jesus in the Great Outdoors!

During the online registration process (or at any time via your online account), you will have the opportunity to donate to Camp Heritage for the following areas.

Camper Assistance Funds

Campership Fund – This fund is used to help campers attend camp who otherwise could not afford camp

Facility Improvements

Multi-Purpose Housing – This fund will help build a multi-purpose housing unit that would provide lodging, meeting space, and cooking (warming) facilities for a retreat group of up to 72 people. It would also provide additional housing during family camp, church retreats, Pathfinder events, and even summer camp.

Camp Operations

General Fund – Donations given to the General Fund will help with the day-to-day operations of our camp ministry.

Thank you so much for partnering in ministry with us at Camp Heritage!